Smart Lawyers Have Smart Phones

In my CLE on client service, I reveal a very simple formula for satisfying clients. Know what they expect and then manage those expectations. The formula is certainly a simple one, but we all know that it is lot easier said than done.

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Categories: Practice Management
Roy has never been shy about recommending that I raise my hourly rates. He insisted that clients would not react negatively. I listened to the advice and kept my fingers crossed. Boy, was he was right. One client remarked, “Over due. You’…" Read the rest
– Solo practitioner, Minneapolis, MN

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