What I liked most about Roy was his willingness to reach out and gather information. For example, he answered an hourly rate question that I had by reaching out to one of his clients and my google local question about our move by reaching out to his computer guy. I appreciated that. I also liked that Roy followed up after each meeting with a list of action items for next time. That definitely helped keep things moving forward. Finally, I liked that he took the time to really understand how we do things. That is particularly important because my firm operates a little differently than most people assume.