Are Your Clients Satisfied? Ask Them.

Most lawyers are quite sure that their clients are satisfied. If you ask them why they are so sure, the most likely response is, "I just know they are." Well, how do they know?

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Categories: Practice Management
Roy has never been shy about recommending that I raise my hourly rates. He insisted that clients would not react negatively. I listened to the advice and kept my fingers crossed. Boy, was he was right. One client remarked, “Over due. You’…" Read the rest
– Solo practitioner, Minneapolis, MN

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