Are Your Clients Satisfied? Ask Them.

Most lawyers are quite sure that their clients are satisfied. If you ask them why they are so sure, the most likely response is, "I just know they are." Well, how do they know?

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Categories: Practice Management
I work at an Am Law 200 firm and there is always pressure to bring in new clients. In putting together my marketing plan, Roy asked the right questions to identify what tactics will work best for me. He continually hit the nail on the head in terms o…" Read the rest
– Partner, large San Francisco, CA law firm

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