Client Service: Happy Clients Can Set Lawyers Apart

It's not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice's reputation. But lawyers should not underestimate the impact of how they treat their clients: It's the only part of the lawyer-client experience that we can control, and the only thing that can be accurately evaluated and appreciated by any client.

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Categories: Practice Management
Roy’s coaching has been extremely valuable. Since he was once an in-house attorney and frequently a client of law firms himself, I respect his insight about what client development efforts work best. He also holds me accountable. When working w…" Read the rest
– Partner, mid-size Minneapolis, MN law firm

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