Client Service: Happy Clients Can Set Lawyers Apart

It's not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice's reputation. But lawyers should not underestimate the impact of how they treat their clients: It's the only part of the lawyer-client experience that we can control, and the only thing that can be accurately evaluated and appreciated by any client.

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Categories: Practice Management
For a variety of reasons, I recently left a large law firm practice as a partner to consider an alternative career. Roy was very creative, insightful and a tremendous resource as we evaluated the options together. One thing I knew I wanted was a care…" Read the rest
– Former partner, large Minneapolis, MN law firm

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