Client Service: Happy Clients Can Set Lawyers Apart

It's not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice's reputation. But lawyers should not underestimate the impact of how they treat their clients: It's the only part of the lawyer-client experience that we can control, and the only thing that can be accurately evaluated and appreciated by any client.

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Categories: Practice Management
What I found most valuable about Roy’s coaching as being able to talk one on one with someone who consults with attorneys on the practical and financial aspects of private practice. His approach was very professional. Personally, I enjoyed Roy&…" Read the rest
– Owner, small Seattle, WA law firm

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