Client Service: Happy Clients Can Set Lawyers Apart

It's not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice's reputation. But lawyers should not underestimate the impact of how they treat their clients: It's the only part of the lawyer-client experience that we can control, and the only thing that can be accurately evaluated and appreciated by any client.

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Categories: Practice Management
I enjoyed having a non-biased third party to discuss ideas and concepts regarding my practice. Roy’s view gave me perspective which I did not otherwise have since I was too close to the situation and/or I have not practiced long enough to have…" Read the rest
– Owner, small Phoenix, AZ, law firm

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