Client Service: Happy Clients Can Set Lawyers Apart

It's not always easy to convince lawyers that they should care more about client service. Too many genuinely believe their legal expertise is paramount—the only thing that truly matters when establishing their law practice's reputation. But lawyers should not underestimate the impact of how they treat their clients: It's the only part of the lawyer-client experience that we can control, and the only thing that can be accurately evaluated and appreciated by any client.

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Categories: Practice Management
I’m a junior partner at a large firm. I have finally cracked six figures in bringing in revenue, but I have a long way to go to build it to the size that I want. I’m also unsure whether private practice is what I want to do for the rest o…" Read the rest
– Partner, large Washington D.C. law firm

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